Shipping policy

Effective Date: 23/09/2023

Shipping Methods

At Frisk Chocolate, we are committed to providing our customers with efficient and reliable shipping options. We offer the following shipping methods for your convenience:

1. Standard Shipping: Our standard shipping option typically takes 2-4 to deliver your order. This method is available for orders shipped within the UK. Shipping fees for standard shipping are calculated based on order value or weight.

2. Express Shipping: If you need your order to arrive faster, we offer express shipping services that take approximately 1-3 days. This option is available for orders within the UK and is subject to additional shipping charges.

3. International Shipping: We also offer international shipping to select countries. International shipping times may vary, 5-10 days, and additional customs fees or import duties may apply. Customers are responsible for any such fees.

Order Processing Time

Please note that order processing may take up to 5 before your order is shipped. During high-demand periods, processing times may be slightly longer. We appreciate your patience.

Shipping Fees

Shipping fees are calculated based on the shipping method selected, order weight, and destination. You can view the shipping fees during the checkout process before finalising your order. We may offer free shipping promotions from time to time, so keep an eye out for those.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status and location of your package. If you have an account with us, you can also log in to view the order status and tracking information.

Shipping Restrictions

Please be aware that certain items may be subject to shipping restrictions or regulations. We do our best to comply with these restrictions and will notify you if we are unable to ship your order for any reason.

Lost or Damaged Shipments

While we take every precaution to ensure the safe and timely delivery of your order, unforeseen circumstances can occasionally occur. If your order is lost or damaged during transit, please contact our customer support team as soon as possible, and we will work to resolve the issue promptly.

Return Shipping

In the event of a return, please refer to our returns policy for detailed instructions on how to proceed. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Contact Us

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at support@friskchocolates.com We are here to assist you and ensure your shopping experience is as smooth as possible.

Frisk Chocolates